For anyone exploring title insurance options, Fidelity National Title Insurance (FNTIC) is a well-known provider with services across the United States. Fidelity claims to deliver top-notch title insurance and escrow services for residential and commercial clients. However, customer feedback presents a mixed picture. Below, we delve into the key aspects of Fidelity’s service quality, highlighting specific customer experiences to provide an informed, balanced review.
What is Fidelity National Title Insurance?
Fidelity National Title Insurance Company (FNTIC) provides title insurance, underwriting, and closing services across a wide spectrum of real estate transactions. It has a substantial footprint in the industry, working with lenders, real estate professionals, and property buyers to ensure titles are clear and transactions are secure.
Title Search Accuracy
Are Title Searches by Fidelity National Title Insurance Reliable?
Many customers have expressed concern over Fidelity’s title search accuracy, citing missed details that led to significant costs and frustration post-closing. For instance:
- Jason S. from Plainview, NY shared a troubling experience when Fidelity allegedly missed a “Vacate Order” issued by the NYC Department of Buildings on his property title, only for him to later find out and bear the costly consequences of fixing the issue. He claims that Fidelity denied his claim, stating that DOB violations were not covered, leaving him with additional expenses.
- Roni Eapen, another customer, had an easement missed in their title report, which they only discovered from a neighbor while planning property improvements. This overlooked detail severely impacted their intended land use, with Roni describing the situation as one that “took the joy out of” homeownership.
Takeaway: Customers frequently report title search oversights. If you’re considering Fidelity, it may be beneficial to double-check their findings or work closely with your attorney to confirm the title’s thoroughness.
Customer Service Quality
How Does Fidelity National Title Insurance Handle Customer Service?
Customer service is a critical element for any title company, especially as real estate transactions often involve complex processes and tight timelines. Fidelity’s customer service has been described as inconsistent at best:
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- Declanfarlingham reached out to the Naperville, IL office with a simple inquiry about closing timelines and was met with what he described as “rude and combative” responses. This experience, he shared, led him to find another title company that was more communicative and willing to answer questions.
- Jmendpara encountered multiple issues with Fidelity’s handling of his transaction, including documentation mix-ups and last-minute problems that complicated his closing. He noted the difficulty in receiving support and clear communication from Fidelity, expressing regret in choosing the company.
Takeaway: Customer service experiences vary widely. While some clients may find satisfactory responses, others have reported interactions that were both dismissive and unhelpful. This inconsistency may be an area of concern for those who prioritize customer support.
Fraudulent Deed Handling
Does Fidelity National Title Insurance Address Fraud Risks Effectively?
Fraud prevention is a vital component of title insurance, yet several customers have voiced concerns over how Fidelity handles cases where fraudulent deeds are discovered:
- Jrrosarioco recounted a case involving a commercial property where Fidelity insured a fraudulent deed. Despite the seller’s conviction and imprisonment for fraud, Fidelity continued to uphold the deed in question, reportedly siding with the fraudulent party over the legitimate owner.
This raises ethical questions regarding Fidelity’s approach to deed disputes, particularly when fraud is confirmed. Buyers should be cautious and inquire about Fidelity’s fraud protection policies to understand what recourse exists if fraudulent activity arises.
Real Estate Closing Delays
Are Delays in Closings a Common Issue with Fidelity National Title Insurance?
Real estate closings are time-sensitive, and any delay can lead to stress, financial penalties, or lost opportunities. Fidelity National Title Insurance has received multiple complaints related to extended closing timelines:
- Jlm8675309 expressed frustration over a three-month wait for a title search completion, which slowed down the entire closing process. Repeated calls reportedly yielded unsatisfactory answers, further straining the experience.
- Jmendpara, who worked with Fidelity for a commercial transaction, encountered various issues around the closing day. These included miscommunication about escrow responsibilities and unexpected requirements that resulted in added costs and procedural delays.
Takeaway: Closing delays and slow responses may pose challenges for time-sensitive transactions. Potential clients may want to confirm Fidelity’s typical processing times and ensure transparency regarding any potential delays.
Balanced Perspective: Pros and Cons
Pros of Fidelity National Title Insurance
- Wide Network and Industry Experience: Fidelity is an established player with a broad reach, capable of handling a high volume of real estate transactions.
- Comprehensive Service Offering: The company offers a full range of services, from title insurance to escrow and closing support, catering to both residential and commercial clients.
Cons of Fidelity National Title Insurance
- Inconsistent Customer Service: Feedback suggests that customer interactions vary significantly, with some clients receiving minimal support during critical stages of their transactions.
- Title Search and Fraud Concerns: The frequency of title search issues and the handling of fraudulent deeds have been noted as recurring challenges for customers, affecting trust in the company’s accuracy and ethical practices.
- Delayed Closings: Multiple customers have cited prolonged processing times, which may impact timely closings and potentially lead to additional costs.
Conclusion: Is Fidelity National Title Insurance Right for You?
In summary, Fidelity National Title Insurance has the advantage of size and experience but faces notable challenges in customer service consistency, accuracy in title searches, and efficient closing timelines. For those considering Fidelity, it may be beneficial to proactively confirm title search thoroughness, inquire about fraud protection measures, and set expectations regarding closing timelines.
If you’re looking for a title insurance provider that guarantees both customer support and accuracy, researching alternative companies or consulting with your attorney could be beneficial.
For those seeking a streamlined process, ensure clear communication and request frequent updates throughout the transaction to minimize the risk of delays or overlooked details.
